We market your property across all major portals; Rightmove, Zoopla, OnTheMarket and our own website, plus social media and our database of registered tenants. Every property gets professional photography from Trust Studios to showcase it at its best. We conduct all viewings, qualify applicants thoroughly through our lettings partner, Goodlord and only put forward tenants who meet your requirements and have passed our rigorous referencing checks.

Every applicant goes through comprehensive referencing including employment verification, previous landlord references, credit checks and right-to-rent documentation. We verify their income is sufficient (typically 2.5x the monthly rent), check for any adverse credit history and confirm their rental history. You'll receive a full reference report before making any decision and we'll talk you through our recommendations.

Our standard letting fee is typically 13% + vat for our Fully Managed Plus service which includes rent guarantee insurance, 10% + VAT of the monthly rent for our fully managed service, or £700 + VAT for tenant-find only services. We'll provide a clear breakdown during your property appraisal, including any additional costs for services like inventory, safety certificates, or tenant referencing. There are no hidden fees, everything is transparent from the start.

Tenant-find means we market your property, conduct viewings, reference tenants and get them moved in, then hand over to you for ongoing management. Fully managed means we handle everything throughout the tenancy: rent collection, maintenance coordination, inspections, deposit protection and any tenant queries. Most landlords opt for fully managed because it saves significant time and ensures everything is handled professionally.

It depends on the property, location and time of year. Well-presented properties at competitive rents typically let within 4-6 weeks. We'll give you a realistic timeframe based on current market conditions and comparable properties in your area. Our job is to get you a quality tenant quickly, not just any tenant fast, there's a difference.

With our fully managed service, we monitor rent payments closely and act immediately if there's an issue. We'll contact the tenant, work to resolve the situation and keep you informed throughout. If necessary, we'll guide you through the legal process for rent arrears and can recommend trusted solicitors who specialise in landlord-tenant law. We also strongly recommend landlord insurance with rent guarantee cover for additional protection.

Yes, it's a legal requirement. Your property must have a valid EPC with a minimum rating of E or above to let legally. If your EPC has expired or doesn't meet the minimum standard, we can arrange for a new assessment (typically £95 + vat) and advise on any improvements needed to achieve compliance.

You'll need a valid Gas Safety Certificate (renewed annually by a Gas Safe registered engineer), an Electrical Installation Condition Report (valid for 5 years) and working smoke and carbon monoxide alarms. If your property has a solid fuel appliance, you'll also need those checked annually. We can arrange all safety checks through our approved contractors and ensure you remain compliant throughout the tenancy.

We conduct routine inspections after the first 3-6 months (or as agreed with you). These check the property's condition, identify any maintenance issues early and ensure tenants are meeting their obligations. You'll receive a full written report with photographs after each inspection and we'll arrange any necessary repairs with your approval.

We coordinate all maintenance and repairs on your behalf. For all issues, we'll arrange repairs immediately with trusted local contractors. For larger jobs, we'll get quotes, discuss them with you and arrange the work once approved. Fast response to maintenance requests keeps tenants happy and protects your property long-term.

We conduct a thorough market appraisal, comparing your property against similar rentals in the area that have recently let. We look at size, condition, location and current market demand to recommend a competitive rent that attracts quality tenants while maximising your return. Overpricing leads to longer void periods, which costs you more than slightly lower rent, we'll always give you honest advice.

We conduct a final inspection comparing the property's condition against the check-in inventory, coordinate the checkout process and handle deposit deductions if there's damage beyond normal wear and tear. We'll arrange any necessary cleaning or repairs and if the tenant wishes to renew, we'll negotiate new terms on your behalf. If they're leaving, we'll immediately begin marketing for a new tenant to minimise void periods.

Yes, absolutely. It's a legal requirement to protect tenant deposits in a government-approved scheme within 30 days of receiving it. We register all deposits with a custodial scheme, provide the required information to tenants and handle any deposit disputes at the end of the tenancy through the scheme's resolution service if needed.

You have options. If the tenant has a fixed-term contract, you'll typically need to wait until it expires or negotiate an early exit (we can help with this). Alternatively, you can sell with tenants in situ, some investors prefer properties with sitting tenants. We'll advise on the best approach for your situation and can coordinate with our sales team if you decide to sell.

Most likely, yes, but you'll need your lender's permission first. Most residential mortgages don't automatically allow letting, so you may need to switch to a buy-to-let mortgage or get 'consent to let' from your current lender. We strongly recommend checking this before proceeding, as letting without permission can breach your mortgage terms. We're happy to guide you through this process with our recommended trusted mortgage advisors.