1. Introduction
F&H Property Management Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store and share personal information when you use our website or engage our services.
This policy applies to:
Visitors to our website
Clients, prospective clients, landlords, tenants, buyers and sellers
Any individual who communicates with us
2. Who We Are
F&H Property Management Ltd is a company registered in England & Wales (Company No. 13000936).
Contact details:
Email: hello@trustsl.co.uk
Address: The Studio, 190 Leeds Road, Heckmondwike, WF16 9BJ
If you have any questions about this policy or how we use your data, please contact us using the details above.
3. Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide to us
Name, address, email address and telephone number
Property details and related information
Financial and identification information where required for sales or lettings services
Communications you send to us
Information collected automatically
IP address and basic device information
Website usage data where relevant to service improvement
4. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide estate agency and lettings services
To respond to enquiries and communicate with you
To administer contracts and transactions
To meet legal and regulatory obligations
To improve our services and customer experience
To send marketing communications where you have provided consent
We only process personal data where we have a lawful basis to do so, including performance of a contract, legal obligation, legitimate interests or consent.
5. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary, including:
Solicitors, surveyors, mortgage advisors and referencing providers
Contractors and service providers acting on our behalf
Regulatory bodies or law enforcement where legally required
We do not sell or rent your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.
7. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
8. Your Data Protection Rights
Under UK data protection legislation, you have rights including:
The right to access your personal data
The right to request correction or deletion
The right to restrict or object to processing
The right to data portability
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated revision date.
