Trust Sales & Lettings is a small and independent Estate Agency, and we pride ourselves on providing an unrivalled level service, personalised to each individual customers needs. To guarantee that you, the customer, have your interests protected, in the unfortunate event you are not satisfied with service you have received, we have created the following complaints process.

The aim of this policy is to process, resolve, and learn from all customer concerns as quickly as possible. The majority of issues can be concluded swiftly and amicably to you, the customers satisfaction, by our branch team.

Making a complaint

All complaints should be issues to Siobhan Foulkes, via email at hello@trustsl.co.uk or in writing addressed to Siobhan Foulkes, The Studio, 190 Leeds Road, Heckmondwike, WF16 9BJ.